How long will my order take to arrive?
Each piece is made to order. Standard orders are produced in 1–3 business days and then shipped free via USPS (2–5 business days). Need it faster? Choose Priority Shipping (FedEx, 1–2 business days) at checkout.
Will it arrive in time for Christmas?
We recommend ordering by December 18 with Standard Shipping to receive your gift before Christmas. During peak periods, carriers can experience delays beyond our control, so earlier is always safer.
Where are your products made?
Our jewelry is made to order and fulfilled in the United States.
What's included with my order?
Every order arrives with your necklace, a printed message card, and a gift box — ready to give. You can upgrade to a luxury LED gift box at checkout.
What is the jewelry made of?
Our necklaces feature a 14k white gold or 18k yellow gold finish over durable stainless steel, with a brilliant cubic zirconia stone. They're hypoallergenic and won't fade, rust, or tarnish with proper care.
Can I cancel or change my order?
Contact us within 24 hours of ordering and we'll do our best to help. After production begins, changes may not be possible since each item is made to order.
What if my item arrives damaged?
Email us a photo and your order number within 30 days at support@heartetched.com and we'll send a free replacement or a full refund — no need to ship anything back.
Do you ship internationally?
At this time we ship within the United States only.
Still have a question?
Email us at support@heartetched.com, Monday–Friday, 9:00am–5:00pm ET. Please include your order number.