Shipping policy

Shipping Policy

We only deliver inside the USA at the moment.

Shipping Method:
Orders are usually shipped using DHL Express, UPS & USPS.

For Standard Shipping
Handling time: 1-1 days (Monday – Friday)
Transit time: 2-5 days (Monday – Friday)
Shipping Rate: Free

For Speedy Shipping
Handling time: 0-0 days (Monday – Friday)
Transit time: 1-2 days (Monday – Friday)
Shipping Rate: $10

Delivery Time: Handling time + Transit time

Our Order cut-off Time: 5 PM (GMT-05:00)

Shipping Status:
You'll get an email with your tracking details as soon as your purchase ships. Don't worry if you don't immediately get a shipment confirmation email. We will make sure to deliver the items by the delivery date or dates specified at checkout because we are aware of them.

Lost or Damaged Shipments
In the rare event that your order is lost or damaged in transit, please contact us immediately at info@heartetched.com so that we can assist you in resolving the issue.

Contact Information
Trade name: Zentracommerce LLC
Phone number: +1 (272) 375-1561
Email: info@heartetched.com
Registered Address: 31209 Mountain Road Pl NE, Albuquerque, NM 87110, United States